NIPPON Journey takes great care and pride in providing a highly satisfactory product for our customers. However, we understand that there may be cases where your expectations are not met, and in such cases we feel deep regret and will continue to strive for improvement and a better product and service for our customers.

That said, due to the nature of our business providing unique, hand-picked and perishable food items, we have the following policies regarding returns and refunds:

・All sales are final, and we are unable to accept returns or offer refunds for purchased items.

・Subscriptions can be canceled or modified at any time prior to the next order cutoff/subscription renewal date.

・Once a subscription renewal has been processed, it is final and non-refundable.

For other order/shipping related issues, such as a lost or missing order, please feel free to contact us via the form at the bottom of our FAQ page, or directly at the following address: nipponjourney@ekdandco.com and we will do our best to address it promptly and appropriately to ensure your satisfaction.

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